Expert System

An expert system encapsulates the specialist knowledge gained from a human expert (such as a bond trader or a loan underwriter) and applies that knowledge automatically to make decisions. For example, the knowledge of doctors about how to diagnose a disease can be encapsulated in software. The process of acquiring the knowledge from the experts and their documentation and successfully incorporating it in the software is called knowledge engineering, and requires considerable skill to perform successfully. Applications include customer service and helpdesk support, computer or network troubleshooting, regulatory tracking, autocorrect features in word processors, document generation such as tax forms, and scheduling.


Related Keywords:
Expert System, An expert system encapsulates the specialist knowledge gained from a human expert (such as a bond trader or a loan underwriter) and applies that knowledge automatically to make decisions. For example, the knowledge of doctors about how to diagnose a disease can be encapsulated in software. The process of acquiring the knowledge from the experts and their documentation and successfully incorporating it in the software is called knowledge engineering, and requires considerable skill to perform successfully. Applications include customer service and helpdesk support, computer or network troubleshooting, regulatory tracking, autocorrect features in word processors, document generation such as tax forms, and scheduling.,