Accessibility - AODA

1. Preamble

Oxcyon strives at all times to provide goods and services in a way that respects the dignity and independence of persons with disabilities. Oxcyon is also committed to ensuring that, persons with disabilities receive online accessible goods and services of the same quality that others receive. Oxcyon and it’s client’s online solutions is also committed to ensuring that, to the extent possible, accessible goods and services are delivered in a timely manner. This Policy has been prepared to meet the compliance requirements of the AODA Customer Service Standard and to articulate what people may expect from the website of our clients Oxcyon’s compliance with Accessible Service Provision Policy is intended to benefit the full range of persons with disabilities, as defined in the Ontario (Canada) Human Rights Code. Oxcyon and it’s client’s online solutions believes that whether a person’s disability is apparent or not, everyone should be treated with courtesy, made to feel welcome, and have their needs respected whenever they interact with a Client service.  

This Policy applies in conjunction with and should be read together with other policies that effect the provision of goods and services by faculty and staff members, contractors, volunteers, and others who interact with individuals who wish to obtain, use or benefit from goods and services provided by Oxcyon. 

2. Assistive devices

Oxcyon and it’s client’s online solutions is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from its goods and services.Oxcyon and it’s client’s online solutions will ensure that employees know how to use assistive devices available in providing Client goods and services and inform individuals wishing to access Client goods and services of the assistive devices that are available.  

3. Use of service animals and support persons

Oxcyon is not required to support online (web) access of service animals. Oxcyon and it’s client solutions are exclusively for internet based online access of humans (not animals)

4. Communication

Oxcyon and it’s client’s online solutions will communicate with persons with disabilities in ways that take into account their disability. This means employees will communicate in a means that enables persons with disabilities to communicate effectively for purposes of using, receiving and requesting Client goods, services and facilities online. Oxcyon and it’s client’s online solutions will train staff who communicate with individuals wishing to access Client goods and services on how to interact and communicate with persons with various types of disabilities.

5. Feedback process

The ultimate goal of this Policy is to meet goods and service delivery expectations while responding to the requests of individuals with disabilities. Comments on how well Oxcyon and it’s client’s online solutions is meeting those expectations are welcome and appreciated. Privacy will be respected and all feedback will be reviewed for possible action that can be taken to improve Client services. Feedback received will be redirected to an appropriate contact person in the relevant unit of Oxcyon’s client and forwarded to Oxcyon, as appropriate. Where possible, complaints will be addressed immediately. However, some complaints may require more effort to address, and must be reviewed for action, possibly involving a number of elements within Oxcyon. Individuals offering feedback can expect acknowledgement of that feedback within five business days of its receipt. The acknowledgement will indicate how the matter will be addressed and when the individual will be notified of the outcome. Oxcyon and it’s client’s online solutions will follow up on any actions arising from the feedback and the timeframe for implementation will be provided as part of the notification of outcome. Feedback/response will be in a format that is accessible to the complainant.  

6. Notice of temporary disruptions

Oxcyon and it’s client’s online solutions will provide individuals wishing to access its goods and services with notice in the event of a planned or unexpected disruption in the facilities or services used by persons with disabilities. This notice will include information about the reason for the disruption, how long the disruption is expected to last, and a description of any alternative facilities or services available (where applicable). The notice will be placed at all public webpages, with a  link for all site visitors  of the client’s facility website, including when any function may be disrupted. Depending on the nature of the disruption, notice will also be provided on email, outgoing telephone messages and on Oxcyon’s accessibility website.  

7. Training

Oxcyon and it’s client’s online solutions will provide training to it’s client staff, who manage content within their enterprise, about the provision of accessible goods and services to faculty and staff members, contractors, volunteers, and others who interact with people who wish to obtain, use or benefit from goods and services provided by Oxcyon. People accessing services include, but are not limited to, students, alumni, retirees, visitors, and employees of Oxcyon. Training will also be provided to every person involved in the development of policies, practices and procedures regarding the provision of goods and services.

Training will occur (and recur) on an ongoing basis and whenever changes are made to relevant methodologies relating to new changes to technology based on this standard by Oxcyon. Training will be provided to each person at Oxcyon’s client as soon as practicable after he or she is assigned applicable duties, and that change has been implemented by law.