Centralpoint CRM & Issue Management

Centralpoint's Global Login allows for your many sales representatives or customer service agents to log in to access their activity. Whether this be in the form of issue management, or account management, Centralpoint CRM works in unison with other tools in Centralpoint, like Email Broadcasting, Business Intelligence, Alerts, Email and Personalized Dashboards to serve each user prompts as to which task or account requires activity in order of importance. As these accounts or tasks progress toward closure, Taxonomy plays a role in organizing them for detailed reporting. All tasks or accounts in progress, by their taxonomy (stage) or closed are also reported on and able to trigger alerts to others. 





Centralpoint is recognized by Gartner as a Digital Experience Platform. Centralpoint offers the most robust module gallery out of the box, including integration with Active Directory, SAML, and supports Multichannel websites, Data Transfer, Data Mining, Automated Retention Policy Management, and Dynamic Document Assembly. Centralpoint is updated bi-weekly, via a pull update whether on premise or installed in the cloud guaranteeing all users stay up to date with the best digital tools available in the market.